We calculate your shipping & handling costs are costs based on distance from our shipping point in Los Angeles, CA; the weight of your package and the speed of delivery (ground, 3-day select, 2-day, etc.). By default we use UPS Ground Residential for our shipments. If you require express shipment, contact our sales department for a rate quote. Even if we are shipping your order to a UPS Commercial site, you will still be charged the Residential rate. We will ship anywhere in the contiguous 48 states. Hawaii and Alaska require air shipping at a higher cost.
When your item has shipped, you will be provided with a tracking number. You can use that tracking number to track your shipment on the UPS website.
If UPS verifies that your package was lost prior to arriving at your destination, we will replace the goods at no charge. We are not responsible for shipments that are lost or stolen after delivery or shipments that are lost without shipper confirmation.
Damage Claims: Your shipper is responsible for damage during shipping. Contact the shipper within 48 hours of receiving the product and file a damage claim.
Cannot ship to Post Office box
USA shipment only
Within 10 days of receiving your shipment, you may return any of the following items for a refund minus a 15% restocking fee. We will not refund shipping costs.
You may return any item that has been unopened, or is in new condition with original packaging.
If you have received an item with missing parts or components please contact us as soon as possible so that we can ship the missing part(s) to you.
Freight must be prepaid to our warehouse in Los Angeles, CA.
COD shipments will not be accepted. A Return Merchandise Authorization (RMA) is required for any return. To request a RMA, contact customer support @perfectbikecarrier.com
Return Policy Defective Merchandise:
- If any item arrives in less than satisfactory condition as a result of manufacturer defect or if you receive the wrong product in error, please call us, within 24 hours. A determination will be made to either replace the defective part or ask for the entire product to be returned at our expense.
- We will send you a pre-paid UPS shipping label to use for returning your order.
- When we receive the defective item back we will replace it with the identical (correct) item at our expense
All return items must be securely packed and shipped with the completed RMA form to our warehouse in Los Angeles. We recommend you insure the package in the event it is damaged during shipment. Shipping charges are non-refundable. Products that show clear evidence of use will not be accepted for refund.
Canceling Your Order
If you wish to cancel an order after your order has been placed, please call us at 1-855-811-2453 . Please call us either the same day, or the day after you have placed your order by 10:00 AM Pacific time. We are unable to cancel orders that have already been shipped.
Email Privacy Policy
We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.